/* Smart Flow V1 Floating Chat — isolated to .sf-floating-*; no API or permissions. */
.sf-sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.sf-float-top-trigger{width:37px;height:37px;display:grid;place-items:center;border:1px solid var(--border);background:#fff;border-radius:10px;color:var(--cyan-dark);position:relative;flex:none}
.sf-float-top-trigger:hover,.sf-float-top-trigger[aria-expanded="true"]{background:var(--cyan-pale);border-color:#cde8ee}
.sf-floating-window{position:fixed;z-index:90;background:#fff;box-shadow:0 22px 75px rgba(29,43,61,.15);border:1px solid var(--border);border-radius:17px;display:flex;flex-direction:column;overflow:hidden;min-width:0;min-height:0;font-size:13px;isolation:isolate}
.sf-floating-header{height:62px;min-height:62px;padding:8px 10px;display:flex;align-items:center;gap:6px;border-bottom:1px solid var(--border);background:#fff}
.sf-floating-drag{min-width:0;flex:1;padding:5px 8px;cursor:move;touch-action:none;user-select:none}
.sf-floating-drag strong{display:block;font-weight:800;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sf-floating-drag small{display:block;font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sf-float-icon{display:grid;place-items:center;flex:none;width:32px;height:32px;padding:0;border:0;background:transparent;border-radius:8px;color:#617082}
.sf-float-icon:hover{background:var(--soft)}
.sf-float-demo-ribbon{background:#fff9de;color:#785b00;font-size:10px;font-weight:750;text-align:center;line-height:1.6;padding:6px 11px;border-bottom:1px solid #f1eacb}
.sf-float-orders{display:flex;flex:1;min-height:0;flex-direction:column;padding:15px 15px 0}
.sf-float-search{display:flex;align-items:center;gap:8px;border:1px solid #dfe6eb;border-radius:9px;padding:0 11px;min-height:43px;color:#718194}
.sf-float-search:focus-within{border-color:var(--cyan);box-shadow:0 0 0 3px #def4f8}
.sf-float-search input{border:0;min-width:0;flex:1;font-size:12px;outline:0;background:transparent;color:var(--ink)}
.sf-float-search button,.sf-float-state button{border:0;background:var(--cyan-pale);color:var(--cyan-dark);border-radius:8px;font-weight:750;font-size:11px;padding:7px 10px}
.sf-float-sort-row,.sf-float-state-picker{display:flex;align-items:center;justify-content:space-between;gap:8px;margin:11px 0 0;font-size:11px;color:var(--muted)}
.sf-float-sort-row label,.sf-float-state-picker label{flex-shrink:0;font-weight:750}
.sf-float-sort-row select,.sf-float-state-picker select{min-width:0;max-width:210px;min-height:32px;border:1px solid var(--border);border-radius:8px;background:#fff;color:var(--ink);padding:5px 7px;font-size:11px}
.sf-float-order-results{min-height:0;flex:1;overflow:auto;overscroll-behavior:contain;margin:12px -15px 0;padding:0 11px 12px}
.sf-float-orders-list{list-style:none;margin:0;padding:0}
.sf-float-orders-list li{margin:4px 0}
.sf-float-order-row{display:block;width:100%;padding:13px 12px;text-align:left;border:1px solid var(--border);background:#fff;border-radius:12px;color:var(--ink)}
.sf-float-order-row:hover{border-color:#bfe3eb;background:#fbfeff}
.sf-float-order-line{display:flex;align-items:center;justify-content:space-between;gap:6px}
.sf-float-order-line strong{font-size:13px;font-weight:820}
.sf-float-order-line em{font-style:normal;font-size:10px;white-space:nowrap;font-weight:750;background:#fff0f7;color:#ac145f;border-radius:6px;padding:4px 6px}
.sf-float-order-customer{display:block;font-size:12px;font-weight:650;margin-top:4px}
.sf-float-order-topic,.sf-float-order-time{display:block;color:var(--muted);font-size:11px;margin-top:3px}
.sf-float-order-time{margin-top:10px;display:flex;justify-content:space-between}
.sf-float-order-time span{color:var(--cyan-dark);font-size:16px;font-weight:800}
.sf-float-state{display:grid;place-items:center;text-align:center;min-height:160px;padding:25px 16px;color:var(--muted);align-content:center;gap:8px}
.sf-float-state strong{color:var(--ink);font-size:14px}
.sf-float-state p{line-height:1.6;font-size:12px;margin:0 0 5px;max-width:260px}
.sf-float-skeletons{display:grid;gap:10px;padding:10px 0}
.sf-float-skeleton{height:78px;border-radius:12px;background:linear-gradient(90deg,#edf1f3,#f7f9fa,#edf1f3);background-size:220% 100%;animation:sf-shimmer 2s linear infinite}
@keyframes sf-shimmer{to{background-position-x:-220%}}
.sf-float-conversation{display:flex;flex:1;flex-direction:column;min-height:0}
.sf-float-messages{min-height:0;flex:1;overflow:auto;overscroll-behavior:contain;padding:12px 13px 18px;background:#fafcfd}
.sf-float-date-separator{text-align:center;font-size:10px;color:#8894a1;margin:6px 0 15px}
.sf-float-message{display:flex;gap:5px;align-items:flex-end;margin:0 0 15px;max-width:96%}
.sf-float-message.is-outgoing{margin-left:auto;flex-direction:row-reverse}
.sf-float-bubble{max-width:100%;min-width:0;border:1px solid #e7ebef;background:#fff;border-radius:12px 12px 12px 3px;padding:9px 11px;overflow-wrap:anywhere}
.is-outgoing .sf-float-bubble{background:var(--cyan-pale);border-color:#d0eaf0;border-radius:12px 12px 3px 12px}
.sf-float-message-author{color:#647386;font-size:10px;font-weight:800;margin-bottom:5px}
.sf-float-bubble p{font-size:12px;line-height:1.6;margin:0 0 5px;white-space:pre-wrap}
.sf-float-message-meta{display:block;color:#83909d;font-size:10px;text-align:right;margin-top:7px}
.sf-float-msg-actions{position:relative;flex:none;align-self:center}
.sf-float-msg-actions>.sf-float-icon{opacity:.5;width:27px;height:27px}
.sf-float-message:hover .sf-float-msg-actions>.sf-float-icon,.sf-float-msg-actions:focus-within>.sf-float-icon{opacity:1}
.sf-float-context-menu{position:absolute;right:0;bottom:100%;min-width:152px;background:#fff;border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 20px rgba(22,36,53,.17);z-index:4;padding:4px}
.sf-float-context-menu button{display:block;width:100%;text-align:left;padding:8px;border-radius:7px;border:0;background:#fff;font-size:11px;color:var(--ink)}
.sf-float-context-menu button:hover{background:var(--cyan-pale)}
.sf-float-attachment{display:flex;align-items:center;gap:8px;border:1px solid #d8e1e8;background:#fff;border-radius:9px;padding:9px;margin:9px 0 0;width:100%;text-align:left;color:var(--cyan-dark)}
.sf-float-attachment span{min-width:0;word-break:break-word;font-size:11px;font-weight:700}
.sf-float-attachment small{display:block;color:var(--muted);font-size:10px;margin-top:3px}
.sf-float-composer{padding:11px 12px 12px;border-top:1px solid var(--border);background:#fff}
.sf-float-composer textarea{display:block;width:100%;resize:none;border:1px solid #dfe6eb;border-radius:9px;padding:10px;min-height:66px;color:var(--ink);font-size:12px;line-height:1.6}
.sf-float-composer textarea:focus{outline:none;border-color:var(--cyan);box-shadow:0 0 0 3px #def4f8}
.sf-float-composer textarea:disabled{background:#f8fafb;cursor:not-allowed}
.sf-float-composer-tools{display:flex;align-items:center;gap:3px;margin-top:9px}
.sf-float-composer-tools button,.sf-float-tool{min-height:31px;display:inline-flex;align-items:center;justify-content:center;gap:3px;padding:6px;border:0;background:transparent;border-radius:8px;color:#647386;font-size:10px;font-weight:800}
.sf-float-composer-tools button:not(:disabled):hover,.sf-float-tool:not(.is-disabled):hover{background:var(--soft)}
.sf-float-composer-tools button:disabled,.sf-float-tool.is-disabled{opacity:.45}
.sf-float-tool{cursor:pointer}
.sf-float-composer-tools .sf-float-send{margin-left:auto;padding:8px 12px;color:white;background:var(--cyan-dark);font-size:11px}
.sf-float-composer-tools .sf-float-send:disabled{opacity:.42;cursor:not-allowed}
.sf-float-disconnected{margin:6px 0 0;font-size:10px;color:var(--muted)}
.sf-float-reply,.sf-float-selected-file{background:#f4f8f9;border-left:3px solid var(--cyan);border-radius:8px;padding:7px 9px;margin-bottom:8px;display:flex;align-items:center;justify-content:space-between;gap:7px;color:#465567}
.sf-float-reply div{min-width:0}
.sf-float-reply strong{display:block;font-size:11px}
.sf-float-reply small{display:block;font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sf-float-selected-file{font-size:11px}
.sf-float-selected-file button{border:0;background:transparent;font-size:20px}
.sf-float-tool-tray{display:flex;flex-wrap:wrap;gap:7px;padding:8px 0 0;border-top:1px solid var(--border);margin-top:8px}
.sf-float-tool-tray button{background:#f7f9fa;border:1px solid var(--border);border-radius:8px;font-size:11px;padding:7px 9px}
.sf-float-offline{margin:0 0 7px;font-size:11px;color:#b22c47}
.sf-float-info{flex:1;min-height:0;overflow:auto;padding:19px}
.sf-float-info h3{margin:0 0 13px;font-size:13px;letter-spacing:-.02em}
.sf-float-info h3:not(:first-child){margin-top:23px}
.sf-float-info dl{border:1px solid var(--border);border-radius:12px;padding:0 13px;margin:0}
.sf-float-info dl>div{display:grid;grid-template-columns:100px 1fr;gap:12px;padding:10px 0;border-bottom:1px solid var(--border);font-size:11px}
.sf-float-info dl>div:last-child{border-bottom:0}
.sf-float-info dt{color:var(--muted)}
.sf-float-info dd{margin:0;font-weight:700;overflow-wrap:anywhere}
.sf-float-info-empty{color:var(--muted);font-size:12px}
.sf-float-previous-row{display:block;text-align:left;border:1px solid var(--border);background:white;border-radius:10px;padding:12px;width:100%;margin:8px 0}
.sf-float-previous-row:hover{background:var(--cyan-pale)}
.sf-float-previous-row strong{display:block;font-size:12px}
.sf-float-previous-row span{display:block;color:var(--muted);font-size:11px;margin-top:5px}
.sf-float-resize{position:absolute;touch-action:none;z-index:5}
.sf-float-resize-top{top:0;left:12px;right:12px;height:5px;cursor:n-resize}
.sf-float-resize-bottom{bottom:0;left:12px;right:12px;height:5px;cursor:s-resize}
.sf-float-resize-left{left:0;top:12px;bottom:12px;width:5px;cursor:w-resize}
.sf-float-resize-right{right:0;top:12px;bottom:12px;width:5px;cursor:e-resize}
.sf-float-resize-top-left{top:0;left:0;width:12px;height:12px;cursor:nw-resize}
.sf-float-resize-top-right{top:0;right:0;width:12px;height:12px;cursor:ne-resize}
.sf-float-resize-bottom-left{bottom:0;left:0;width:12px;height:12px;cursor:sw-resize}
.sf-float-resize-bottom-right{bottom:0;right:0;width:12px;height:12px;cursor:se-resize}
.sf-float-preview-overlay{position:fixed;inset:0;z-index:100;background:rgba(18,26,37,.7);display:grid;place-items:center;padding:20px}
.sf-float-preview-card{width:min(780px,96vw);max-height:90dvh;min-height:300px;overflow:auto;background:white;border-radius:17px;box-shadow:0 22px 75px rgba(0,0,0,.2);padding:20px}
.sf-float-preview-card header{display:flex;justify-content:space-between;gap:15px;align-items:center;margin-bottom:15px}
.sf-float-preview-card header strong{overflow-wrap:anywhere}
.sf-float-preview-card header button{display:grid;place-items:center;width:33px;height:33px;border:1px solid var(--border);border-radius:9px;background:#fff}
.sf-float-preview-stage{display:grid;place-items:center;background:#f1f4f6;border-radius:11px;min-height:min(480px,55dvh);padding:20px}
.sf-float-preview-card>p{font-size:11px;color:var(--muted)}
.sf-float-sample-art{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:17px;background:linear-gradient(132deg,#e5f7fb 0 33%,#fff0f7 33% 63%,#fff9de 63% 78%,#23262d 78%);width:min(440px,100%);aspect-ratio:1.3;border-radius:8px;padding:25px}
.sf-float-sample-art span,.sf-float-sample-art small{background:#fff9;padding:5px 9px;border-radius:5px;font-size:11px}
.sf-float-sample-art strong{background:#fffdf7;padding:10px;border-radius:10px;font-size:20px}
.sf-float-sample-pdf{width:min(350px,100%);min-height:360px;padding:33px;background:#fff;box-shadow:var(--shadow);border-radius:4px;text-align:center}
.sf-float-message-info{background:white;border-radius:16px;padding:25px;width:min(390px,95vw)}
.sf-float-message-info p{font-size:13px;color:var(--muted)}
.sf-float-message-info button{background:var(--cyan-dark);color:#fff;border:0;padding:8px 16px;border-radius:9px}
.sf-float-demo-preview-page{min-height:100dvh;display:grid;grid-template-columns:250px 1fr}
.sf-float-demo-side{background:#fff;border-right:1px solid var(--border);padding:26px}
.sf-float-demo-side h1{font-size:20px;margin:0 0 22px}
.sf-float-demo-side p{font-size:12px;color:var(--muted)}
.sf-float-demo-side nav{display:grid;gap:12px}
.sf-float-demo-side nav span{padding:10px 13px;background:#f7f9fa;border-radius:9px;font-weight:700;font-size:13px}
.sf-float-demo-main{min-width:0}
.sf-float-demo-topbar{height:72px;display:flex;align-items:center;justify-content:flex-end;gap:12px;padding:0 25px;background:#fff;border-bottom:1px solid var(--border)}
.sf-float-demo-content{padding:48px 35px}
.sf-float-demo-content h2{font-size:30px;letter-spacing:-.05em}
.sf-float-demo-content p{color:var(--muted);max-width:670px}
@media(max-width:700px){
 .sf-floating-window{inset:0!important;width:100vw!important;height:100dvh!important;min-width:0;min-height:0;border:0;border-radius:0}
 .sf-floating-drag{cursor:default;touch-action:auto}
 .sf-float-resize{display:none}
 .sf-floating-header{min-height:61px}
 .sf-float-preview-overlay{padding:0}
 .sf-float-preview-card{width:100vw;max-height:100dvh;height:100dvh;border-radius:0}
 .sf-float-msg-actions>.sf-float-icon{opacity:1}
 .sf-float-demo-preview-page{display:block}
 .sf-float-demo-side{padding:16px;border-bottom:1px solid var(--border)}
 .sf-float-demo-side nav{display:flex;flex-wrap:wrap}
 .sf-float-demo-content{padding:24px 18px}
 .sf-float-demo-topbar{height:62px;padding:0 15px}
 .sf-float-composer-tools{gap:0}
}
@media(prefers-reduced-motion:reduce){.sf-float-skeleton{animation:none}}